Privacy Policy

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EmpCloud,
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to Karnataka, India.
• Device means any device that can access the EmpCloud’s Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the EmpCloud.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to EmpCloud’s online portal.
• You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

We may collect and process the following types of information:

• Personal Information: When you sign up for EmpCloud, we collect personal details such as your name, email address, phone number, job title, and company information. This information is necessary to create and manage your account, provide customer support, and communicate with you effectively.
• Usage Data: We automatically collect information about your interactions with EmpCloud, including your IP address, browser type, pages visited, and time spent on each page. This data helps us understand how our services are used, diagnose technical issues, and improve our platform’s performance and user experience.
• Monitoring Data: EmpCloud is designed to monitor employee activities within your organization for productivity management purposes. This includes data on websites visited, applications used, time spent on tasks, and other relevant metrics. This monitoring helps organizations optimize productivity and ensure compliance with company policies.

How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Maintain Services: We use your personal information to deliver our product, manage user accounts, authenticate users, and provide customer support. This includes responding to your inquiries and resolving technical issues.
• To Improve Our Services: We analyze usage data to understand trends, preferences, and user behavior. This analysis helps us enhance our services, develop new features, and improve the overall user experience of EmpCloud.
• To Communicate With You: We may use your contact information to send you important service-related notifications, updates, security alerts, and administrative messages. These communications are essential for the operation of our services and cannot be opted out of unless you deactivate your account.
• To Ensure Security and Compliance: We utilize your information to detect and prevent fraudulent activities, unauthorized access, and breaches of our terms and policies. This includes monitoring for suspicious activities, enforcing compliance with legal obligations, and responding to legal requests from authorities.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine the retention periods include:

• The duration of your use of EmpCloud and the continuation of our relationship with you.
• The need to retain personal data to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights.

When we no longer need to use your personal data, it will be securely deleted or anonymized.

Privacy Risk Management

We prioritize the protection of your personal information and employ comprehensive privacy risk management practices to identify, assess, and mitigate risks associated with the collection, use, and storage of personal data. Our approach includes:

• Regular Assessments: We conduct regular assessments of our data processing activities to identify potential privacy risks. This includes reviewing how personal information is collected, stored, used, and shared within EmpCloud.
• Technical and Organizational Measures: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure data storage practices, access controls, and ongoing security assessments.
• Compliance with Privacy Laws: We ensure compliance with applicable privacy laws and regulations governing the collection, use, and protection of personal information. Our practices are designed to meet legal requirements and industry standards, ensuring that your data privacy rights are respected.

Subprocessors

To provide EmpCloud services effectively, we may engage third-party subprocessors who assist us in delivering our services. These subprocessors may have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to:

• Protect Your Information: Subprocessors are required to protect your personal information under our instructions and this Privacy Policy. We carefully select subprocessors who demonstrate a commitment to data security and privacy.
• Limit Use of Data: Subprocessors are prohibited from using your personal information for any purpose other than providing agreed-upon services to EmpCloud. They are not permitted to disclose or transfer your information to other parties without our authorization.

Relations With Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may engage trusted service providers to assist with various aspects of EmpCloud operations, such as hosting services, customer support, and technical maintenance. These providers are contractually obligated to safeguard your information and may only use it for specified purposes.
• Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to lawful requests from public authorities to meet national security or law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving EmpCloud, your personal information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Breach Notifications

In the unfortunate event of a data breach that compromises your personal information, we are committed to notifying you and relevant authorities as required by applicable data protection laws. Our response to a data breach includes:

• Notification: We will promptly notify affected users and regulatory authorities about the breach, including the nature of the incident, the types of personal information affected, and our mitigation efforts.
• Mitigation Measures: We will take immediate action to mitigate the impact of the breach, secure affected systems, and prevent further unauthorized access. This may include enhancing our security measures and conducting a thorough investigation into the cause of the breach.
• Preventive Measures: We will implement measures to prevent future incidents, such as reviewing and enhancing our security protocols, providing additional training to our staff, and updating our policies and procedures as necessary.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and services. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Your continued use of EmpCloud after such changes constitutes acceptance of the revised Privacy Policy.

Data Security

We prioritize the security of your personal information and employ industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted both in transit and at rest to prevent unauthorized access.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege.
• Secure Data Storage: We utilize secure servers and data storage solutions with stringent access controls and security protocols.
• Regular Security Assessments: We conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with our security policies and industry standards.

While we take every precaution to secure your information, please understand that there are inherent risks associated with transmitting data online. We strive to minimize these risks through robust security measures and regular monitoring.

Your Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information by logging into your EmpCloud account settings. If you need assistance, you can contact our customer support team.
• Deletion: You may request deletion of your personal information, subject to legal obligations and retention requirements. We will comply with your request, provided that we are not legally obligated or otherwise permitted to retain such information.
• Communication Preferences: You can opt out of receiving certain communications from us by following the unsubscribe instructions provided in our emails or contacting us directly. However, please note that we may still send you important administrative messages related to your use of EmpCloud.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us at:

• By email: support@empcloud.com

• By phone number: +1 628 266 4356 +91 82873 31331 +91 7566063718.