Case Study
Cracking The Code On Telecom
Data Protection
Telecom giants connect the world, managing sensitive data. As digitalization rises, securing this information is critical to build trust and meet stringent regulations.
Overview
Our client, a well-established telecom provider, grappled with a critical issue: mitigating insider threats to secure sensitive customer information. With insider actions—both accidental and intentional—responsible for 60% of data breaches, the stakes for implementing effective internal safeguards were exceptionally high.
Compounding the situation were recent breaches within the industry, where inadequate internal controls led to significant data exposures. For a company whose reputation hinges on trust, prioritizing the security of customer data from internal risks was imperative.
Top Challenges Facing Telecom Data Protection
Recurrent high-profile data breaches have exposed the telecom sector’s vulnerabilities, proving that conventional security methods are no longer adequate. The following challenges highlighted the need for stronger data protection and security protocols:
Regulatory Complexities
Operating within stringent compliance frameworks, including data localization requirements, added layers of complexity. Meeting these obligations while maintaining operational efficiency became a significant challenge.
Limited Visibility of Data Activity
The absence of real-time monitoring tools left the company vulnerable to prolonged exposure to unauthorized access and internal misuse. This lack of oversight increased the potential for data mishandling.
Rising Internal Threats
With employees and vendors needing access to sensitive systems, the potential for unauthorized access or accidental data leaks was high. Mitigating these risks required a proactive approach to managing access and monitoring activities.
Advanced Solutions for Strengthening Telecom Security
To overcome these challenges, the telecom provider adopted EMPCloud’s Product EmpMonitor, a comprehensive data protection solution designed to address insider risks and fortify internal security measures.
USB Device Monitoring and Control
Unauthorized use of USB devices for data transfer was a major concern. EmpMonitor’s real-time USB monitoring allowed the company to detect and restrict USB activity, ensuring that sensitive information remained within secure systems.
Activity Monitoring During Critical Periods
During sensitive times, such as an employee’s notice period, real-time activity tracking provided granular visibility into user actions. This proactive approach enabled the company to detect and respond to potential threats before any damage occurred.
Website and Application Restrictions
By implementing website and app control features, the company restricted access to non-essential platforms. This not only minimized distractions but also prevented employees and vendors from interacting with unauthorized applications that could pose a security risk.
Tangible Results of Enhanced Data Security
By integrating data protection/ insider Threat features, the telecom provider achieved remarkable results.
Increased Customer Confidence
Customers acknowledged the strengthened security framework, resulting in higher satisfaction and loyalty.
Enhanced Compliance and Risk Mitigation
Role-based access management and improved data localization practices ensured regulatory requirements were met seamlessly.
Boost in Workforce Productivity
Employees reported improved focus due to restricted access to non-essential sites, contributing to higher operational efficiency.
Major Decrease in Data Breaches
Internal data incidents dropped by half, demonstrating the impact of proactive monitoring and control measures.
Results Over A Four-Quarter Span
Conclusion
Adopting EMPCloud’s advanced solutions(EmpMonitor) empowered the telecom provider to address internal data security challenges effectively. With real-time activity tracking, stringent access controls, and comprehensive monitoring tools, the company successfully safeguarded sensitive customer information.
The result? Stronger customer trust, enhanced compliance, and a reputation as an industry leader in data protection.
